MathWorks update
February 20th, 2008I finally have my Matlab package, it arrived yesterday, by DHL from Dublin. I thought the saga was over, but little did I realise what was in store for me this morning. David (the head of Engineering) appeared in my office with a printout of Monday’s blog post about Matlab. It turns out that the post was picked up by someone in MathWorks’ head office in the USA, and went all round their management before being sent to the UK office. They admitted fair comment on their customer service, but objected to my giving away the level of discount they offered us on the product, which should have been confidential. I’d not been told this, but had I been less frustrated and more rational that day I’d have realised that suppliers’ prices are jealously guarded things. Anyway, I’m shortly going to remove the offending figures from that post.
I am now, apparently, quite well-known within MathWorks…